If you need to speak to somebody, please call our toll-free number at 888-253-4239. If we are unable to take your call, please leave a message with your Name, Account # or SSN and your telephone number and we will return your message as quickly as possible.

Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19.

Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

Click here for IRS Tax Transcript Retrieval Instructions.

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